Only written cancellations will be accepted. Cancellations are only effective on receipt of written notification, after which the following cancellation charges will apply:
- After confirmation of booking – 20% deposit forfeited
- 60 – 45 days’ notice – 50% of safari price forfeited
- 44 – 28 days’ notice – 60% of safari price forfeited
- 27 – 15 days’ notice – 75% of safari price forfeited
- 14 days and less notice – 100% of safari price forfeited
No refund will be made should you fail to join a safari or delay your expected arrival or leave prior to the completion of your safari. Under normal circumstances, all these eventualities should be covered by your personal travel insurance.
Batis Birding Safaris cc reserves the right to cancel before departure, any tour at any time and for any cause, which in the absolute discretion of the Company it deems necessary to cancel such a tour. In this event, Batis Birding Safaris cc will refund all amounts paid by the Passenger in respect of the cancelled tour, without any further liability or obligation on the part of Batis Birding Safaris cc. Tour departures are based on a minimum of 4 people.
In the event of delays or changes of schedules due to any unforeseen circumstances resulting in total or partial cancellation of a booking or any additional services rendered, Batis Birding Safaris cc shall be in no way liable for cancellation fees or any costs arising from such changes and delays.
HOW TO BOOK
Reservation for tours requires the completion of a booking form and contract, and a non-refundable deposit of 20% of the full fare.
Full payment of the remaining balance must be received no later than forty five (45) days prior to your arrival date.
Booking made within 60 days of the date of departure are payable in full immediately on confirmation of booking.
Batis Birding Safaris will send you the relevant invoices for these payments before they are due. Batis Birding Safaris cc reserves the right to cancel, without notice, any reservation for which 20% deposit or the balance has not been received.
HOW TO PAY
The quickest and easiest method of payment is by IBAN transfer to our Swakopmund based bank account. Please ensure you cover all the bank charges incurred at both ends of the transaction.
ITINERARY CHANGES REQUESTED BY THE CLIENT
Should the client wish to change the itinerary after the booking has been confirmed, Batis Birding Safaris cc will accommodate any reasonable request, subject to availability. If the change is made within the period where cancellation fees come into place the client will be informed of the cost of the change in writing, and any amendments will be made once this surcharge has been agreed upon in writing by the client.
Whilst Batis Birding Safaris cc will ensure that all anticipated accommodation or excursion is available as planned, there shall be no claim of any nature against the Company for a refund either in the whole or part, if the client was unable to use that service.
RESPONSIBILITY OF THE COMPANY
Batis Birding Safaris cc is responsible for our own guide services and vehicles, as well as the provision of accommodation as described in the itinerary that has been booked.
The company cannot be held responsible for modifications or cancellations caused by exceptional circumstances outside the company’s control. Subject to this limitation, the company assumes liability for the acts of omission of its own employees.
Neither Batis Birding Safaris cc nor any person acting for, through or on behalf of the company, shall be liable for any form of loss or damage to personal possession arising from any cause. Batis Birding Safaris cc may decide at any time, and without liability, to cancel or terminate any clients’ booking if this is deemed necessary. It shall be entitled to do so in the event of the illness or illegal or incompatible behaviour of a client. In such circumstances, the client shall not be entitled to any refund.
RESPONSIBILITY OF THE CLIENT
All clients on privately guided safaris are required to sign an indemnity.
The person making any booking will, by confirming such a booking, warrant that he or she has the authority to enter into a contract and make payment on behalf of the other participants on the same safari. The person making the booking shall by his or her written confirmation of a safari assume personal liability for the total price of all bookings made by him or her.
Any passports, visa, health certificates, travel insurance or other travel documentation required for the holiday must be obtained in advance by the clients (please note that the immigration authorities require visitors to be in possession of a passport which is valid for at least six months after their scheduled departure from the country, and that contains at least two clear facing pages for entry visas). No credit or refund is possible for any unused services included in the safari price in the event of delays caused through lost or inadequate travel documents.
Safari participants should be in reasonable health and supply their own medication for any medical conditions they may have. Any special dietary problems illnesses, physical or mental impairments or phobias must be disclosed in writing when confirming a booking. We can usually cater for special requirements, but this may involve a surcharge on the safari price. It is the clients’ responsibility to consult a medical doctor for advice on malaria precautions and other possible health risks when visiting southern Africa.
Safaris are often conducted in close proximity to wild animals, poisonous flora, or venomous fauna so it is in the interests of participants to treat these with respect. While all reasonable precautions are taken to ensure safety, the company cannot be held responsible for any injury or accident caused by any flora or fauna.
Batis Birding Safaris c will do their utmost to keep to the prices agreed upon. Safari prices are subject to alteration without prior notice increases be forded on Batis Birding Safaris cc by increasing fuel prices, increase in national park entrance fees, exchange rate fluctuations, new taxes, or government action. In such cases, Batis Birding Safaris cc reserves the right to apply a surcharge up to a maximum of 10% of the issue of the surcharge notice and receive a refund of monies paid for the safari.
Neither Batis Birding Safaris cc, nor their employees, nor agents can be held responsible for any weather conditions and no refunds shall be paid for circumstances incurred by weather conditions.